Payment and Insurance

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Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, “drop-off” appointments are available. A drop off means you could bring your pet at the time that works best for you and leave him or her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will call you to go over the diagnosis and give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

  • We require full payment at the time that services are rendered. Treatment plans (estimates) are always presented and explained to the client before treatment begins. In order to focus on our patient's needs, customer service and minimizing costs, we do not bill.
  • For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, and Cash.
  • We gladly accept CareCredit. The CareCredit healthcare credit card helps you manage those expenses that pop up at unexpected times. You can even use it for ongoing veterinary care. By using your CareCredit card, you are able to break down your payments into 6 monthly installments (on qualifying purchases) and choose the best treatment plan today. Card holder must be present with two forms of identification in order to use this card.
  • You can get approval in just minutes over the phone at 800-365-8295 or online at

Pet Insurance

Our staff will gladly complete any paperwork necessary to help you receive reimbursement from your pet insurance company. There are many choices of pet insurance available. These include liability coverage in case of accidents and full-coverage insurance for wellness care and vaccines.

You might want to check out these insurance companies: